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Terms & Conditions

Last Updated: 9 August 2026

Welcome to Madrinks.

These Terms & Conditions govern your use of madrinks.co.ke, including browsing the website, creating an account, placing orders and purchasing products through our platform.

By accessing or using our website, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use the website.

1. About These Terms

Madrinks operates an online platform through which customers can browse and purchase drinks and arrange delivery, subject to product availability, delivery coverage, applicable laws and these Terms & Conditions.

We reserve the right to update these terms from time to time.

2. Age Requirement

Madrinks may sell alcoholic beverages.

Alcoholic beverages are strictly intended for persons who meet the applicable legal drinking-age requirements in Kenya.

You must not purchase alcoholic beverages through Madrinks if you are below the applicable legal drinking age.

By placing an order containing alcohol, you confirm that:

  • You meet the applicable legal age requirement.
  • The information you provide is accurate.
  • You are purchasing the products for a lawful purpose.
  • You will not provide the alcoholic products to a person below the applicable legal drinking age.

Madrinks may request valid identification to verify age.

If satisfactory proof of age cannot be provided, we reserve the right to cancel the order and refuse delivery.

3. Age Verification at Delivery

Where an order contains alcoholic beverages, the person receiving the order may be required to provide valid identification.

Our delivery personnel may refuse to hand over an alcoholic order if the recipient:

  • Cannot provide satisfactory proof of age.
  • Appears to be below the applicable legal drinking age.
  • Appears to be receiving the alcohol on behalf of an underage person.
  • Provides information that cannot reasonably be verified.

Madrinks may also refuse delivery where there is a reasonable safety or legal concern.

4. Responsible Consumption

Alcohol can be harmful when consumed excessively or irresponsibly.

Alcohol may impair:

  • Judgment.
  • Coordination.
  • Reaction time.
  • Concentration.
  • Decision-making.
  • Motor skills.

Never drink and drive.

Never operate machinery after consuming alcohol.

Do not consume alcohol excessively.

If you are pregnant, taking medication that may interact with alcohol, have a medical condition affected by alcohol, or have been advised by a healthcare professional to avoid alcohol, you should not consume alcoholic beverages.

5. Products

Madrinks makes reasonable efforts to ensure that product names, descriptions, photographs, prices and other information displayed on the website are accurate.

However:

  • Product packaging may differ from images displayed online.
  • Product availability may change.
  • Product information may be updated.
  • Manufacturers may change packaging or product presentation.
  • Occasional errors may occur.

Madrinks reserves the right to correct errors or update product information where necessary.

6. Prices

Unless otherwise indicated, prices on madrinks.co.ke are displayed in Kenyan Shillings.

Prices may change without prior notice.

The applicable price is generally the price displayed when the order is placed, subject to correction of obvious errors.

Delivery fees or other applicable charges may be displayed separately during checkout.

7. Placing an Order

When you place an order, you are requesting to purchase the selected products.

An order may be subject to:

  • Product availability.
  • Successful payment.
  • Age verification.
  • Delivery availability.
  • Confirmation of customer information.
  • Other applicable requirements.

Madrinks reserves the right to reject or cancel an order where necessary.

8. Order Cancellation

Madrinks may cancel an order where:

  • The requested product is unavailable.
  • Payment cannot be confirmed.
  • Age requirements cannot be satisfied.
  • Delivery cannot reasonably be completed.
  • Fraudulent activity is suspected.
  • An obvious product or pricing error has occurred.
  • The transaction cannot lawfully be completed.

Where appropriate, customers will be notified of a cancellation.

9. Payment

Customers may pay using payment methods made available through madrinks.co.ke.

Payment processing may be handled by third-party payment providers.

Customers are responsible for providing accurate payment and billing information.

10. Delivery

Madrinks offers delivery within available service areas.

Delivery times are estimates and may be affected by:

  • Traffic.
  • Weather.
  • Order volume.
  • Product availability.
  • Payment confirmation.
  • Incorrect delivery information.
  • Public holidays.
  • Circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information and being available to receive their orders.

11. Failed Delivery

A delivery may be unsuccessful where:

  • The recipient is unavailable.
  • The delivery address is incorrect.
  • The customer cannot be contacted.
  • Age verification requirements cannot be satisfied.
  • The recipient refuses required identification.
  • The delivery cannot lawfully or safely be completed.

Additional delivery arrangements or charges may apply where a second delivery attempt is required.

12. Prohibited Activities

You must not use Madrinks to:

  • Purchase alcohol for a person below the applicable legal drinking age.
  • Provide false age information.
  • Circumvent age verification.
  • Conduct fraudulent transactions.
  • Use stolen payment information.
  • Use the website for unlawful purposes.
  • Attempt to compromise the website or its security.
  • Misuse customer accounts or other users' information.

13. Intellectual Property

The content available on madrinks.co.ke, including logos, branding, photographs, graphics, text, videos, designs and other materials, is owned by or licensed to Madrinks unless otherwise stated.

You may not reproduce, modify, distribute or commercially exploit this content without appropriate permission.

14. Website Availability

Madrinks aims to maintain a reliable website but does not guarantee that the website will always be available, uninterrupted or error-free.

Temporary interruptions may occur due to maintenance, technical issues, security incidents, internet connectivity or circumstances beyond our reasonable control.

15. Limitation of Liability

Madrinks will take reasonable measures to provide reliable products and services.

However, we will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

16. Changes to These Terms

Madrinks may update these Terms & Conditions from time to time.

The updated version will be published on madrinks.co.ke.

Your continued use of the website after changes have been published may constitute acceptance of the updated terms.

17. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Kenya.

18. Contact

If you have questions about these Terms & Conditions, please contact Madrinks through the contact information available on madrinks.co.ke.

Responsible Drinking Reminder

18+ only. Drink responsibly.

Alcohol can impair judgment, coordination and reaction time.

Never drink and drive. Never operate machinery after consuming alcohol.

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