Privacy Policy

Last Updated: 9 August 2026

Madrinks respects your privacy and is committed to protecting the personal information you provide when using madrinks.co.ke, placing orders or interacting with our services.

This Privacy Policy explains the types of information we may collect, how we use it and the measures we take to protect it.

1. Information We May Collect

Depending on how you interact with Madrinks, we may collect information including:

Personal Information

Full name.
Phone number.
Email address.
Delivery address.
Billing information.
Account information.

Order Information

We may collect information about:

Products ordered.
Order quantities.
Order dates.
Delivery details.
Order status.
Transaction status.

Age Verification Information

Because Madrinks may sell alcoholic beverages, we may collect or process information necessary to establish whether a customer meets the applicable legal drinking-age requirement.

This may include information contained in an identification document where verification is required.

2. Technical Information

When you use madrinks.co.ke, certain technical information may be automatically collected.

This may include:

IP address.
Browser type.
Device type.
Operating system.
Pages visited.
Website interaction information.
Referring website.
General usage information.

This information may be used to improve website performance, security and user experience.

3. How We Use Your Information

Madrinks may use personal information to:

Process orders.
Arrange deliveries.
Process payments.
Verify age where required.
Communicate about orders.
Respond to customer enquiries.
Provide customer support.
Improve our products and services.
Improve website functionality.
Detect fraud.
Prevent misuse.
Maintain website security.
Comply with applicable legal obligations.
Send marketing communications where permitted.

4. Age Verification

Madrinks takes responsible alcohol sales seriously.

Information collected for age verification may be used to:

Confirm eligibility to purchase alcoholic products.
Prevent underage sales.
Complete responsible delivery.
Prevent fraudulent age declarations.
Meet applicable legal or regulatory requirements.

We aim to limit the use of age-verification information to legitimate purposes.

5. Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method used, payment providers may collect information such as payment credentials, transaction information or other information required to process the transaction.

Customers should review the relevant payment provider's privacy policy for information about how it handles payment data.

6. Sharing Personal Information

Madrinks may share relevant information with trusted third parties where necessary to provide our services.

These may include:

Payment service providers.
Delivery and logistics providers.
Website hosting providers.
Technology providers.
Analytics providers.
Marketing service providers.
Security providers.
Professional advisers.
Government authorities where required by law.

We only seek to share information where there is a legitimate reason to do so.

7. Marketing

Where permitted, Madrinks may use customer contact information to communicate information about:

New products.
Promotions.
Offers.
Services.
Madrinks updates.

Where applicable, customers may opt out of marketing communications.

You may unsubscribe using the instructions contained in a marketing communication or contact Madrinks directly.

8. Cookies

Madrinks uses cookies and similar technologies for purposes including website functionality, shopping cart operation, age-consent preferences, analytics, security and, where applicable, marketing.

For more information, please see our Cookie Policy.

9. Data Security

Madrinks takes reasonable technical and organisational measures to protect personal information against:

Unauthorised access.
Loss.
Misuse.
Alteration.
Unauthorised disclosure.
Destruction.

However, no online service can guarantee complete security.

Customers should also take reasonable precautions to protect their account information and passwords.

10. Data Retention

Madrinks may retain personal information for as long as reasonably necessary to:

Provide our services.
Complete transactions.
Maintain business records.
Resolve disputes.
Prevent fraud.
Meet legal obligations.
Protect our legitimate business interests.

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of where appropriate.

11. Your Privacy Rights

Subject to applicable Kenyan law, you may have rights concerning your personal information.

These may include the right to:

Request access to information we hold about you.
Request correction of inaccurate information.
Request deletion where legally applicable.
Object to certain processing.
Request information about how your information is processed.
Withdraw consent where processing is based on consent.

Some requests may be subject to applicable legal or regulatory limitations.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

Madrinks is not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of third-party websites before submitting personal information.

13. Children's Privacy

Madrinks does not intentionally target alcoholic products or alcohol-related services at persons below the applicable legal drinking age.

Persons below the applicable legal drinking age should not attempt to purchase alcoholic beverages through our website.

14. Changes to This Privacy Policy

Madrinks may update this Privacy Policy when necessary to reflect changes to our services, technology, business practices or applicable requirements.

The latest version will be published on madrinks.co.ke.

15. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the personal information we hold about you, please contact Madrinks through the contact information available on madrinks.co.ke.

Responsible Drinking

18+ only. Drink responsibly.

Alcohol can impair judgment, coordination and reaction time.

Never drink and drive. Never operate machinery after consuming alcohol.