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Last Updated: 9 August 2026
Madrinks provides drinks delivery services to customers within our available delivery areas.
Our aim is to make ordering convenient while ensuring that alcoholic beverages are delivered responsibly and only to eligible recipients.
Delivery is available in locations covered by the Madrinks delivery service.
Available delivery areas may change depending on operational capacity and other circumstances.
The applicable delivery options and charges will be communicated during the ordering process where available.
Delivery times provided on the website or during checkout are estimates.
Actual delivery times may vary due to:
Madrinks will make reasonable efforts to deliver orders within the estimated timeframe.
Customers must provide accurate delivery information, including where applicable:
Madrinks cannot be held responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
The customer or an authorised recipient must be available to receive the order.
For orders containing alcohol, the recipient may be required to provide valid identification.
Madrinks takes age restrictions seriously.
Where an order contains alcoholic beverages, the delivery recipient must meet the applicable legal drinking-age requirement.
Our delivery personnel may request valid identification before completing the delivery.
We may refuse to deliver an alcoholic order where:
Madrinks reserves the right to refuse delivery where necessary to comply with applicable requirements or protect the safety of customers, delivery personnel and the public.
This may include circumstances where the intended recipient appears heavily intoxicated.
Where delivery is refused because age verification requirements cannot be satisfied, the order may be cancelled and any refund handled in accordance with our applicable refund policy.
A delivery may be considered unsuccessful where:
Where another delivery attempt is available, additional delivery charges may apply.
Delivery charges may vary depending on factors including:
Applicable charges will be communicated during the ordering process where available.
Customers should inspect their order when it arrives.
If a product appears:
Please do not consume it and contact Madrinks promptly.
Madrinks supports responsible drinking.
We encourage customers who consume alcohol to make responsible decisions regarding transportation and personal safety.
Never drink and drive.
Never operate machinery after consuming alcohol.
Alcohol may impair judgment, coordination, reaction time and decision-making.
Madrinks will make reasonable efforts to fulfil delivery commitments but cannot guarantee delivery within a specific timeframe where circumstances beyond our reasonable control cause delays.
Such circumstances may include severe weather, traffic disruptions, accidents, road closures, public emergencies, technical failures, security incidents or other unforeseen events.
For questions regarding delivery, an existing order or your delivery options, please contact Madrinks through the contact details available on madrinks.co.ke.
18+ only. Drink responsibly.
Alcohol can impair judgment and coordination.
Never drink and drive or operate machinery after consuming alcohol.
Gin
